Openings at Glassbox


Escalation Manager

Full-time · Intermediate

About The Position

We're looking for a sharp escalation Expert to join our Support/R&D team.

Passionate and committed about Life in general, and about quality and success in particular.

Previous experience and enthusiasm about working in product support teams or experience on tier 4 collaborating between fields escalations and R&D.

Strong organisational skills and an ability to work independently. In other words, you thrive when given an objective and freedom to achieve it.

Juggling talent: you have an outstanding ability to manage multiple competing priorities and work effectively under pressure in a fast-paced, collaborative environment.


Knowledge, experience, and technical skills in at less 5 domains:

  • In-depth experienced with Java and website development and infrastructure, including:
  • Java development experience is mandatory.    
  • Knowledge of Mobile Apps development environments, frameworks, and tools is preferred. 
  • Experience with enterprise software deployment, implementation, and support on Windows and Linux environment. In particular, Java-based software deployment and maintenance.
  • JavaScript developer experience and deep understanding of HTML
  • Great understanding of web servers
  • Deep knowledge of web network protocols (HTTP/S, TCP) and experience diagnosing connection-related issues.
  • In-depth knowledge of Linux, administrator knowledge is preferred
  • Experience with web analytics and web monitoring tools is preferred.
  • Experience with cloud infrastructure and methodologies, especially with AWS

  • A minimum of 5 years experience in a Technical Support function tier 4 (B2B) dealing with data analysis and website monitoring (server-side)

Apply for this position