Openings at Glassbox


Customer Support Engineer

Full-time · Intermediate

About The Position

We're looking for talented & passionate Tier 3 Supper engineer to join our Delivery team.

Strong organisational skills and an ability to work independently. In other word, you thrive when given an objective and freedom to achieve it.

Juggling talent: you have an outstanding ability to manage multiple competing priorities and work effectively under pressure in a fast-paced, collaborative environment.

Excellent English written and verbal communication skills.


In-depth experienced with website development and infrastructure, including:

  • Infrastructure /System/IT
  • Deep understanding of HTTP protocol
  • Great understanding of web servers (Apache , Tomcat , IIS ...)
  • Understanding of network protocols (HTTP/S, TCP) and experience diagnosing connection-related issues.
  • In-depth knowledge of Linux, administrator knowledge
  • Experience with cloud infrastructure and methodologies
  • Experience with web analytics and web monitoring tools
  • Development:
  • Experience with enterprise software deployment, implementation and support on Windows and Linux environment. In particular, Java based software deployment and maintenance.
  • Experienced with JavaScript and HTML
  • Knowledge of Mobile Apps development environments, frameworks and tools is preferred.
  • General:
  • Previous experience and enthusiasm about working in product support teams.
  • Bachelor’s degree, or equivalent in related discipline – Computer Science or Engineering degree preferred.
  • Experience in support reports, SLA and KPI (monitoring and management)

Apply for this position