Openings at Glassbox

Israel

Escalation Expert (Support Tier4)

Full-time · Senior

About The Position

We're looking for a sharp escalation Expert to join our R&D team.

Passionate and committed. About Life in general. But about quality and success in particular.

Previous experience and enthusiasm about working in product support teams, experience on tier 4 collaborating between fields escalations and R&D.

Strong organizational skills and an ability to work independently. In other words, you thrive when given an objective and freedom to achieve it.

Juggling talent: you have an outstanding ability to manage multiple competing priorities and work effectively under pressure in a fast-paced, collaborative environment.

Requirements

Knowledge, experience, and technical skills:

·         In-depth experienced with website development and infrastructure, including:

  • JavaScript developer experience and deep understanding of HTML
  • Deep understanding of HTTP protocol
  • Great understanding of web servers
  • Java development experience is mandatory.       
  • deep knowledge of web network protocols (HTTP/S, TCP) and experience diagnosing connection-related issues.

·         Experience with enterprise software deployment, implementation, and support on Windows and Linux environment. In particular, Java-based software deployment and maintenance.

·         Experience with web analytics and web monitoring tools is preferred.

·         In-depth knowledge of Linux, administrator knowledge is preferred

·         Experience with cloud infrastructure and methodologies, especially with AWS

·         Knowledge of Mobile Apps development environments, frameworks, and tools is preferred. 

·         A minimum of 5 years experience in a Technical Support function tier 3 or 4 (B2B) dealing with data analysis and website monitoring (server-side)

·         Bachelor’s degree, or equivalent in related discipline – Computer Science or Engineering degree preferred.

Soft Skills:

  • Outstanding customer service skills and a passion for customer service
  • Passionate commitment to quality and success
  • Excellent verbal and written communication skills
  • A desire to work in a dynamic and fast-moving startup environment
  • Ability to work independently and in a team
  • Strong troubleshooting and problem-solving skills
  • Building Customer/Partner relationships
  • Team player, good interpersonal skills
  • Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment

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