Openings at Glassbox

Israel

Professional Services Team Leader

Full-time · Management

About The Position


We're looking for a talented and passionate Leader to lead our Delivery team in Israel.

Our Tech Lead must possess strong organizational and leadership skills and an ability to work independently.

Multitasking multiple projects of high priority as well as meeting tight deadlines.

The Team Leader for our IL based delivery team manages all regional customer implementation projects and related support. This position is responsible for the direct support of all technology users providing expert technical support and guidance to Glassbox Enterprise customers and is responsible for the resolution of any technical, logistical, networking, or staffing problems that may arise and part of the deployment and support. The Team Leader is expected to consult with customers, prioritize workload based on urgency and complexity and plan resources accordingly. The Team Leader assists in the development and management of budgets, short and long-term planning, and identification of trends and issues related to technology support.

Requirements

  • In depth knowledge of website development and infrastructures including:
  • Experienced with JavaScript and HTML
  • Deep understanding of HTTP protocol
  • Hands-on experience with APM tools.
  • Well versed in web servers
  • Understanding of network protocols (HTTP/S, TCP) along with the ability to diagnose connection-related issues
  • Experience with web analytics and web monitoring tools preferred
  • Experience with the deployment, implementation and support of enterprise software on Windows and Linux environments as well as Java-based software deployment and maintenance.
  • Well versed in Linux, admin experience preferred
  • Previous experience and continued passion for working on product support teams
  • At least 7 years of experience in managing and growing delivery teams
  • Must have experience working with large global enteprizes.
  • BA or equivalent certification in related discipline - Computer Science or Engineering preferred
  • Excellent English written and verbal communication skills.

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