Openings at Glassbox

New York

Director of Data Science and Analytics

Full-time · Senior

About The Position

Glassbox is hiring a Director of Data Science and Analytics to lead our Global Business Insights team in this exciting growth phase of our Customer Experience Analytics business.

You will lead our Analytics and Data Science efforts across the globe promoting Customer Experiences Analytics as well as supporting the customer’s leadership team with commercial insight. 

The ideal candidate will have excellent communication, organizational and project management skills to capably manage multiple task while working in a fast-paced SaaS environment. 


Key Responsibilities

 

Manage the Global Business Insights and Analytics Team

 

Helping the customers provide values of the Glassbox solution by providing analytics insights

 

Play a key part in supporting the Pre-Sales cycle and Post-sales delivery

 

Perform weekly and monthly management-level reports, synthesized from numerous sources, focused on actionable data

 

Identify key success indicators and determine best practices for measurement and reporting

 

Use analytics to create concepts, justify business cases and manage the implementation of improvements to the web and mobile experience

 

Collaborate with various interfaces in the organization, providing customer feedback and recommendations on continued development of the product

Requirements

  • 8+ years’ experience in an analytical role (digital customer analytics, web analytics, consulting)
  • Deep understanding of digital channels technologies (web and mobile) and the customers experience while using them  
  • Expert ability with Adobe, Tealeaf, Clicktale, SQL, Python, or other customer experience management tool
  • Excellent analytical skills including problem solving, attention to detail and clear communication of complex results
  • Proven ability to work with the processes and technologies of large datasets
  • Management Experience: High level people skills (successfully managed a team of analysts) and communication skills (successfully influenced across all levels/functions)
  • Deliver insights using creativity, pragmatism and out of the box thinking
  • An independent thinker, confident to serve as the voice of the customers
  • Proactive approach with hands on / can-do mindset
  • Ability to thrive in a global start up work environment
  • Travel will be required

 

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