Glassbox is hiring a Director of Data Science and Analytics to lead our Global Business Insights team in this exciting growth phase of our Customer Experience Analytics business.
You will lead our Analytics and Data Science efforts across the globe promoting Customer Experiences Analytics as well as supporting the customer’s leadership team with commercial insight.
The ideal candidate will have excellent communication, organizational and project management skills to capably manage multiple task while working in a fast-paced SaaS environment.
Manage the Global Business Insights and Analytics Team
Helping the customers provide values of the Glassbox solution by providing analytics insights
Play a key part in supporting the Pre-Sales cycle and Post-sales delivery
Perform weekly and monthly management-level reports, synthesized from numerous sources, focused on actionable data
Identify key success indicators and determine best practices for measurement and reporting
Use analytics to create concepts, justify business cases and manage the implementation of improvements to the web and mobile experience
Collaborate with various interfaces in the organization, providing customer feedback and recommendations on continued development of the product