Openings at Glassbox

New York

Customer Experience Analyst

Full-time · Intermediate

About The Position

Glassbox Customer Experience Analytics Team is seeking a Customer Facing Data Analytics work with the sales team to develop client relationships and deliver data science and analytics solutions for customers across a variety of industries. You will need to be comfortable leading technical demonstrations of Glassbox core functionality and Glassbox Machine Learning product set, analyze customers’ digital properties (web and mobile) to identify opportunity to improve customer experience, helping clients develop models that add value to their organizations, and integrating those models into client environments. Ideal candidates enjoy day-to-day data science problem-solving mixed with high levels of customer interaction.


·      3-5+ years of real-world business experience

·      Hands-on experience building and implementing predictive models

·      Strong customer interaction skills

·      Excellent analytical and quantitative skills

·      Experience using data and metrics to test theories, confirm assumptions, generate insights/recommendations, and measure success

·      Excellent organizational, communication, writing and interpersonal skills

·      Ability to drive and influence business decisions based on metrics and data

·      Familiarity with a variety of technical tools for the manipulation of datasets (e.g. Python, sklearn, R, SQL, AWS Redshift,d Hadoop, AWS Sagemaker)

·      Experience with web applications and technical understanding of web-based application architecture

·      High-level understanding of Mobile Native App architecture for both Android and iOS

·      Ability to create reports and dashboards – data visualizations, AWS QuickSight, Tableau, D3.js or similar tools

·      Data pulling experience and familiarity with tools such as Kibana, Elasticsearch, Cassandra DB and JavaScript

·      Experience in text manipulation technology such as Regular Expression

·      Experience in web and mobile analytics tool (e.g. Abobe Analytics, Google Analytics, Mixpanel, Firebase, Crashlytics, etc.)

·      Experience in customer experience analytics tool (e.g. Tealeaf, Glassbox, Clicktale, AppSee)

·      Up to 50% travel

An advantage

·      Experience with machine learning techniques and algorithms such as Apriori, Random Forest, Neural Network, Logistical Regression

·      Fluency with scripting (Python / R)

·      Experience with Hadoop and related Big Data technologies

·      Experience with SQL and RDBMS tool such as AWS Redshift or PostgresSQL


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