Glassbox CEO Yaron Morgenstern recently featured in financial services magazine Fintech Fiance, discussing how our solutions are revolutionising customer experience and improving compliance for some of the worlds leading brands.
Everything that the customer types, sees or checks is recorded by our solution for internal and external purposes, such as regulatory and compliance. This is because regulators are leaning towards more protection of consumers and financial institutions need to comply with new policies and approaches.
Another powerful element of Glassbox is the ability to search for a specific customer interaction or a specific flow of customer journeys, both in real time and even years later. This works through free-text search, for any error message in the interaction and anything the customer checked to understand how they’re engaging with the website.