Glassbox is once more featured in one of Gartner’s reports, this time in the 2019 Vendor Guide for Customer Service Technology. The Customer Service market is consolidating on the back of Enterprises’ investment in Digital Transformation. Gartner lists Glassbox as one of the vendors in the Customer Journey Analytics space, which enables Enterprises to better understand how their Customers are engaging with their organization, across different channels.
Gartner subscribers can access the research here: “The Gartner Customer Service Technology Vendor Guide, 2019”
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.