Forrester’s Overview Of 23 Journey Management Providers

Why Read This Report

You can use journey management tools to digitize journey maps at scale, take a data-driven approach to creating a common vision for key journeys, and automate and scale journeys by orchestrating them in real time.

But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size,functionality, geography, and vertical market focus.

Customer experience (CX) professionals should use this report to understand the value they can expect from a journey management provider and select one based on size and functionality.

Forrester Research positions Glassbox Digital amongst journey management providers in the large market presence segment (i.e. >$10M in annual revenue).

Now Tech: Journey Management, Q4 2018 – Forrester’s Overview Of 23 Journey Management Providers

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