Over a fifth of digital customers fail to solve their issues online. The result? Frustrated people abandoning the digital channels and calling your contact centres. What if customer support staff had immediate access to customer online sessions? How would that reduce handle times and improve customer experience?
Glassbox provides transparency, with instant replay of web and mobile app customer journeys.
The burden of proof has shifted and regulators’ expectations are on the rise. Moreover, you need to fight criminal activities such as identity theft, computer malware and online shopping fraud.
By monitoring your customers’ digital interactions and transforming big data into easy-to-access information.
Glassbox creates audit-ready records and reduces your risk exposure.
Glassbox is a powerful Digital Customer Experience solution that enables global businesses to better manage their digital customer journeys, understand their data more effectively and make intelligent business decisions based on insights. We track engagement across web and mobile by recording...
Here at Glassbox Digital, we're always working hard to share the latest in Digital Customer Experience and our opinions on how investing in real-time insights can transform the online customer experience for businesses. Our latest feature is included within the Raconteur's Customer Experience &am...