All seeing, Glassbox captures and magnifies the customer’s total digital experience, transforming recorded information into priceless insight.

Our solutions

Digital Behavioural Analytics

Imagine being able to automatically see the most common digital customer journeys. To track your website and mobile app visitors and monitor how they really browse your online channels.

Glassbox delivers all that, making everything crystal clear.

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Digital Customer Support Optimisation

Over a fifth of digital customers fail to solve their issues online. The result? Frustrated people abandoning the digital channels and calling your contact centres. What if customer support staff had immediate access to customer online sessions? How would that reduce handle times and improve customer experience?

Glassbox provides transparency, with instant replay of web and mobile app customer journeys.

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Digital Risk Management & Compliance

The burden of proof has shifted and regulators’ expectations are on the rise. Moreover, you need to fight criminal activities such as identity theft, computer malware and online shopping fraud.
By monitoring your customers’ digital interactions and transforming big data into easy-to-access information.

Glassbox creates audit-ready records and reduces your risk exposure.

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Latest insights

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Save The Date: 20/09/2016 - Customer VIP Event with Glassbox & NessPro

Join Glassbox and NessPro for our Customer VIP Event on the 20th September 2016 at Vino Socca, Galgaley Haplada Street 7, Herzliya Pituah, Israel. Come to meet your customer closer than ever and find out about the latest trends in online customer experience. Glassbox is a Digital Customer Ex...

 

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Glassbox Featured In Raconteur's Customer Experience & Loyalty Issue In The Times

POSTED BY: Chris Shadrick

Here at Glassbox Digital, we're always working hard to share the latest in Digital Customer Experience and our opinions on how investing in real-time insights can transform the online customer experience for businesses. Our latest feature is included within the Raconteur's Customer Experience &am...

Who we work with

"We are proud to feature Glassbox in this edition (of CIOReview) for its effort in helping organizations to easily and quickly adopt BigData analytics as a core part of their digital business and accelerate conversion of data into valuable business insights.  "
Jeevan George CIOReview
"We are excited about the capabilities of the product and being able to see in detail how our Customers are using our website."
Thomas Esclavard Direct Seguros (Part of AXA Global Direct)