All seeing, Glassbox captures and magnifies the customer’s total digital experience, transforming recorded information into priceless insight.

Our solutions

Digital Behavioural Analytics

Imagine being able to automatically see the most common digital customer journeys. To track your website and mobile app visitors and monitor how they really browse your online channels.

Glassbox delivers all that, making everything crystal clear.

Learn more

Digital Customer Support Optimisation

Over a fifth of digital customers fail to solve their issues online. The result? Frustrated people abandoning the digital channels and calling your contact centres. What if customer support staff had immediate access to customer online sessions? How would that reduce handle times and improve customer experience?

Glassbox provides transparency, with instant replay of web and mobile app customer journeys.

Learn more

Digital Risk Management & Compliance

The burden of proof has shifted and regulators’ expectations are on the rise. Moreover, you need to fight criminal activities such as identity theft, computer malware and online shopping fraud.
By monitoring your customers’ digital interactions and transforming big data into easy-to-access information.

Glassbox creates audit-ready records and reduces your risk exposure.

Learn more

Latest insights

GB_Thumb1

Introducing Glassbox: A Powerful Digital Customer Experience Solution

POSTED BY: Chris Shadrick

Glassbox is a powerful Digital Customer Experience solution that enables global businesses to better manage their digital customer journeys, understand their data more effectively and make intelligent business decisions based on insights. We track engagement across web and mobile by recording...

 

Screen Shot 2016-07-19 at 11.21.39

Glassbox is recognised as one of the 100 Most Promising Big Data Solution Providers 2016 by CIOReview

Glassbox is very proud to announce that it has been included in the list of “100 Most Promising Big Data Solution Providers 2016” by CIOReview. “The companies selected for our 100 Most Promising Big Data Solution Providers 2016 list are an elite group of companies whose products and soluti...

Who we work with

"We are proud to feature Glassbox in this edition (of CIOReview) for its effort in helping organizations to easily and quickly adopt BigData analytics as a core part of their digital business and accelerate conversion of data into valuable business insights.  "
Jeevan George CIOReview
"We are excited about the capabilities of the product and being able to see in detail how our Customers are using our website."
Thomas Esclavard Direct Seguros (Part of AXA Global Direct)