Power your digital transformation with the richest session replay and analytics solution
Digital Space. Conquered.
All seeing, Glassbox captures and magnifies the customer’s digital experience in its totality, transforming recorded information into priceless insight. Find out how we can help you to improve digital customer experience.
Web and mobile experience optimization with customer specific insightsLearn more
Omni-browsing solution for call centres to support customer web and mobile interactionsLearn more
Comprehension audit and compliance solution for web and mobile trafficLearn more
Measure, monitor, and enhance channels performanceLearn more
Digital Transformation - It's time to act!
The end goal is clear:
Digital experience is broken
Only 8% of customers think companies self-service offering is satisfactory
Frustration has a cost
38% of customers won't call an agent to avoid repeating themselves. Most of them will never come back
Silos are still prevalant
61% of firms say IT is a bottleneck, while IT is frustrated that the business is not a good partner
Digital increases exposure
Only 43% embed risk and compliance into the entire lifecycle of products and services digital strategy
Winners and losers
60% of CEOs are worried about new competitive entrants disrupting existing business models
New to session replay?
Think of it as instant replay or CCTV for your digital channels: it’s the ability to replay a visitor’s website or mobile app journey. If your organisation is digital, informed replay is mandatory. Why? Simply because it solves all of these concerns:
"We are proud to feature Glassbox in this edition (of CIOReview) for its effort in helping organizations to easily and quickly adopt BigData analytics as a core part of their digital business and accelerate conversion of data into valuable business insights. "