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Visual Big Data Analytics and Digital Session Replay

Digital Space. Conquered.

Solutions

All seeing, Glassbox captures and magnifies the customer’s digital experience in its totality, transforming recorded information into priceless insight. Find out how we can help you to improve your digital customer experience.

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Customer Experience Analytics

Web and mobile experience optimization with customer insight solutions

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Customer Support Optimization

Omni-browsing solution for call centres to support customer, web, and mobile interactions

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Risk Management & Compliance

Comprehensive digital analytics solution for audit and compliance needs

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Experience Performance Analytics

Measure, monitor, and enhance channels’ performance

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Digital Transformation - It's time to act!

The end goal is clear:

1%
75% consider digital transformation leads to a greater lift in customer engagement
but

Digital experience is broken

Only 8% of customers think companies' self-service offerings are satisfactory

Frustration has a cost

38% of customers won't call an agent to avoid repeating themselves. Most of them will never come back

Silos are still prevalant

61% of firms say IT is a bottleneck, while IT is frustrated that the business is not a good partner

Digital increases exposure

Only 43% of companies embed risk and compliance into the entire digital strategy of their products and services.

Winners and losers

60% of CEOs are worried about new competitive entrants disrupting existing business models

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New to session replay?

Think of it as instant replay or CCTV for your digital channels: it’s the ability to replay a visitor’s website or mobile app journey. It provides complete insight into what the customer experiences online. If your organization is digital, informed replay is mandatory. Why? Simply because it solves all of these concerns:

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Optimize CEM
Visualize digital customer journeys, get to the bottom of customer struggles, understand why visitors abandon processes or transactions and uncover new opportunities. Improve onlince customer experience based on these insights.
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Why Glassbox?

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Cutting-edge technology

  • Proactive insights
  • Free-text reporting creation
  • Big Data infrastructures
  • Game changing in-page Analytics
  • Deploy in a matter of weeks
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Enterprise ready

  • Infinite scale
  • Unified platform for the Web & Mobile
  • Cloud or on-premise deployments
  • Patented compression & low TCO
  • Security & privacy
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"We are proud to feature Glassbox in this edition (of CIOReview) for its effort in helping organizations to easily and quickly adopt BigData analytics as a core part of their digital business and accelerate conversion of data into valuable business insights. "
Jeevan George | CIOReview

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Discover why leading brands use Glassbox to gain true digital transparency and reap digital dividends.

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