Over a fifth of digital customers fail to solve their issues online. The result? Frustrated people abandoning the digital channels and calling your contact centres. What if customer support staff had immediate access to customer online sessions? How would that reduce handle times and improve customer experience?
Glassbox provides transparency, with instant replay of web and mobile app customer journeys.
The burden of proof has shifted and regulators’ expectations are on the rise. Moreover, you need to fight criminal activities such as identity theft, computer malware and online shopping fraud.
By monitoring your customers’ digital interactions and transforming big data into easy-to-access information.
Glassbox creates audit-ready records and reduces your risk exposure.
Glassbox DEPA provides this visualisation to both digital and IT professionals, with continuous monitoring - from site level measurements to single customer views and advanced session replay capabilities, making it easier to ensure optimal online performance, enhanced customer experience and positiv...
With the explosive success over the last couple years of enterprise startups like Slack, Docker, and others, creative entrepreneurs are flocking to start enterprise tech companies that solve all kinds of pain points. As the summer winds down and businesses gear up for a busy fall season, I’ve...