Every digital visit recorded.
Every moment analyzed autonomously.
Every opportunity seized.
WELCOME TO THE GLASSBOX EFFECT
All seeing, Glassbox captures and magnifies the customer’s digital experience in its totality, transforming recorded information into priceless insight. Find out how we can help you to improve your digital customer experience.
Web and mobile experience optimization with customer insight solutionsLearn more
Omni-browsing solution for call centres to support customer, web, and mobile interactionsLearn more
Comprehensive digital analytics solution for audit and compliance needsLearn more
Measure, monitor, and enhance channels’ performanceLearn more
Digital Transformation - It's time to act!
The end goal is clear:
Digital experience is broken
Only 8% of customers think companies' self-service offerings are satisfactory
Frustration has a cost
38% of customers won't call an agent to avoid repeating themselves. Most of them will never come back
Silos are still prevalant
61% of firms say IT is a bottleneck, while IT is frustrated that the business is not a good partner
Digital increases exposure
Only 43% of companies embed risk and compliance into the entire digital strategy of their products and services.
Winners and losers
60% of CEOs are worried about new competitive entrants disrupting existing business models
New to session replay?
Think of it as instant replay or CCTV for your digital channels: it’s the ability to replay a visitor’s website or mobile app journey. It provides complete insight into what the customer experiences online. If your organization is digital, informed replay is mandatory. Why? Simply because it solves all of these concerns:
- Proactive insights
- Free-text reporting creation
- Big Data infrastructures
- Game changing in-page Analytics
- Deploy in a matter of weeks
- Infinite scale
- Unified platform for the Web & Mobile
- Cloud or on-premise deployments
- Patented compression & low TCO
- Security & privacy
"We are proud to feature Glassbox in this edition (of CIOReview) for its effort in helping organizations to easily and quickly adopt BigData analytics as a core part of their digital business and accelerate conversion of data into valuable business insights. "