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Power your digital transformation with the richest session replay and analytics solution

Digital Space. Conquered.

Solutions

All seeing, Glassbox captures and magnifies the customer’s digital experience in its totality, transforming recorded information into priceless insight. Find out how we can help you to improve digital customer experience.

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Customer Experience Analytics

Web and mobile experience optimization with customer specific insights

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Customer Support Optimization

Omni-browsing solution for call centres to support customer web and mobile interactions

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Risk Management & Compliance

Comprehension audit and compliance solution for web and mobile traffic

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Experience Performance Analytics

Measure, monitor, and enhance channels performance

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Digital Transformation - It's time to act!

The end goal is clear:

1%
75% consider digital transformation leads to a greater lift in customer engagement
but

Digital experience is broken

Only 8% of customers think companies self-service offering is satisfactory

Frustration has a cost

38% of customers won't call an agent to avoid repeating themselves. Most of them will never come back

Silos are still prevalant

61% of firms say IT is a bottleneck, while IT is frustrated that the business is not a good partner

Digital increases exposure

Only 43% embed risk and compliance into the entire lifecycle of products and services digital strategy

Winners and losers

60% of CEOs are worried about new competitive entrants disrupting existing business models

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New to session replay?

Think of it as instant replay or CCTV for your digital channels: it’s the ability to replay a visitor’s website or mobile app journey. If your organisation is digital, informed replay is mandatory. Why? Simply because it solves all of these concerns:

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Visualize digital customer journeys, get to the bottom of customer struggles, understand why visitors abandon processes or transactions and uncover new opportunities
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Why Glassbox?

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Cutting-edge technology

  • Tag-less capture
  • Auto indexing
  • Free-text reporting creation
  • Tamper proof replay
  • Digital Analytics
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Enterprise ready

  • Single web & mobile platform
  • Cloud or on-premise deployments
  • Patented compression & low TCO
  • Security & privacy
  • Digital Hub
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"We are proud to feature Glassbox in this edition (of CIOReview) for its effort in helping organizations to easily and quickly adopt BigData analytics as a core part of their digital business and accelerate conversion of data into valuable business insights.  "
Jeevan George | CIOReview

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Discover why leading brands use Glassbox to gain true digital transparency and reap digital dividends.

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