GlassBox Logo

Cutting-edge technology

Tag-less capture
Tagging is not a fatality. All you need in order to record all of your digital sessions is one initial import level JavaScript. That’s all. It means you can optimize the customer experience more efficiently, launch new products or offers quicker, you can get answers to questions you didn’t think of initially, in other words, you can be much more agile. No matter if your website changes in the future. You won’t need to configure anything and you’ll still be recording everything:

  • Customer journey analytics : mouse movements, mobile gestures, typed-in info – even before submission, actual clicks, any input field (check boxes, drop down menus, radio buttons)
  • Content that visitors see or interact with : pages, banners, content, error messages, webchats
  • Technical attributes : browser, operating system, originating campaigns, and more

Auto-indexing
Just like Google, we automatically index everything. Every data and business attributes of customer activities: every tap, swipe or click, every mouse movement, anything visitors and customers type in, even if they abandon a transaction or drop off a process. Digital customer management lets you know how much time is spent and where, what content visitors see or interact with and of course you can filter the data per technical attributes such as what device, what browser, what operating system or where the source of traffic originated from. And when all the digital customer behaviour analytics are indexed, anything becomes searchable.

Free-text reporting creation
Because our customer experience analytics software captures and indexes everything, you can search the entire digital customer journey by using free-text, just as you Google something. It also means you can use free-text to create reports that fit your exact needs at any given moment in time. And because you’re not dependent on IT configurations or tagging, your time-to-answer, time-to-decision and speed to market is augmented.

 

Tamper-proof, source-proof and time stamped replay
Want to use session replay for complaint management or compliance purposes? Then you need fully encrypted, tamper-proof and time-stamped replay, with a 100% reliable source. Having a fully accessible customer analytics record will allow you to stay on top of any issues and fix them quickly and efficiently.

Request a demo

Discover why leading brands use Glassbox to gain true digital transparency and reap digital dividends.

Image of Computer Screen displaying a preview of Glassbox
Request a Demo
Sending

This site uses cookies No problem More Info